Category: Change and transformation

Subcategory: Change planning

Business process improvement - BPRE

Creating new and potentially disruptive approaches to performing business activities.

Levels:

Level 2:
Description: Assists in gathering data and documenting current business processes under routine supervision. Participates in process mapping exercises and helps identify areas for potential improvement. Assists in creating process documentation. Supports the implementation of minor process changes and improvements.

Level 3:
Description: Applies standard techniques to analyse existing business processes and identifies opportunities for improvement. Collaborates with stakeholders to ensure process changes align with business objectives. Proposes and implements process improvements that enhance efficiency, effectiveness and quality. Develops and maintains process documentation. Supports the adoption of new technologies and tools to enable process automation and optimisation.

Level 4:
Description: Analyses and designs business processes to identify alternative solutions to improve efficiency, effectiveness and exploit new technologies and automation. Develops graphical models of business processes to facilitate understanding and decision-making. Recommends implementation approaches for process improvement initiatives.

Level 5:
Description: Manages the execution of business process improvements. Assesses the feasibility of business process changes and recommends alternative approaches. Selects, tailors and implements methods and tools for improving business processes at programme, project or team level. Contributes to the definition of organisational policies, standards and guidelines for business process improvement.

Level 6:
Description: Plans and leads strategic, large and complex business process improvement activities aligned with automation, or exploiting existing or new technologies. Develops organisational policies, standards and guidelines for business process improvement. Leads the introduction of techniques, methodologies and tools to meet business requirements, ensuring consistency across all user groups. Leads the development of organisational capabilities for business process improvement and ensures adoption and adherence to policies and standards.

Level 7:
Description: Directs the identification, evaluation and adoption of new or existing technologies to improve business processes. Aligns business strategies, enterprise transformation and technology strategies. Embeds strategic business process improvement into the governance and leadership of the organisation. Directs the creation and review of a cross-functional, enterprise-wide approach and culture for embracing business process management.