Skills Available:
Strategy and architecture
Strategy and planning
Creating and maintaining organisational-level strategies to align overall business plans, actions and resources with high-level business objectives.
Coordinating information and technology strategies where the adoption of a common approach would benefit the organisation.
Enabling the effective management and use of information assets.
Aligning an organisation's technology strategy with its business mission, strategy and processes and documenting this using architectural models.
Developing and communicating a multi-dimensional solution architecture to deliver agreed business outcomes.
Identifying, prioritising, incubating and exploiting opportunities provided by information, communication and digital technologies.
Identifying and assessing new and emerging technologies, products, services, methods and techniques.
Formal research
RSCH
Systematically creating new knowledge by data gathering, innovation, experimentation, evaluation and dissemination.
Sustainability
SUST
Advising and leading sustainability initiatives to reduce environmental impact and ensure compliance with relevant standards and regulations.
Financial and value management
Managing the effective use and control of financial resources to support business strategies, compliance and risk mitigation.
Assessing the attractiveness of possible investments or projects.
Forecasting, planning and monitoring the emergence and effective realisation of anticipated benefits from projects and programmes.
Developing and managing financial budgets and forecasts to enable effective decision-making and resource allocation.
Conducting in-depth analysis of financial data to derive insights and support decision-making.
Cost management
COMG
Planning, controlling and analysing costs to enable the effective use of financial resources.
Analysing and proactively managing business demand for new services or modifications to existing service features or volumes.
Measurement
MEAS
Developing and operating a measurement capability to support agreed organisational information needs.
Security and privacy
Defining and operating a framework of security controls and security management strategies.
Protecting against and managing risks related to the use, storage and transmission of data and information systems.
Implementing and promoting compliance with information and data management legislation.
Conducting applied research to discover, evaluate and mitigate new or unknown security vulnerabilities and weaknesses.
Developing and sharing actionable insights on current and potential security threats to the success or integrity of an organisation.
Governance, risk and compliance
Governance
GOVN
Defining and operating frameworks for decision-making, risk management, stakeholder relationships and compliance with organisational and regulatory obligations.
Risk management
BURM
Planning and implementing processes for managing risk across the enterprise, aligned with organisational strategy and governance frameworks.
Implementing and promoting ethical practices in the design, development, deployment and use of AI and data technologies.
Audit
AUDT
Delivering independent, risk-based assessments of the effectiveness of processes, the controls and the compliance environment of an organisation.
Defining and operating a management framework of processes and working practices to deliver the organisation's quality objectives.
Assuring, through ongoing and periodic assessments and reviews, that the organisation’s quality objectives are being met.
Advice and guidance
Consultancy
CNSL
Providing advice and recommendations, based on expertise and experience, to address client needs.
Providing authoritative, professional advice and direction in a specialist area.
Leads the adoption, management and optimisation of methods and tools, ensuring effective use and alignment with organisational objectives.
Change and transformation
Change implementation
Developing and applying a management framework to define and deliver a portfolio of programmes, projects and/or ongoing services.
Identifying, planning and coordinating a set of related projects and activities in support of specific business strategies and objectives.
Delivering agreed project outcomes by aligning appropriate management techniques, collaboration, leadership and governance to specific project and organisational contexts.
Providing support and guidance on portfolio, programme and project management processes, procedures, tools and techniques.
Ensuring successful delivery of new or updated products and services through effective leadership and collaboration within defined delivery cycles.
Change analysis
Investigating business situations to define recommendations for improvement action.
Defining, evaluating and describing business change options for financial, technical and business feasibility and strategic alignment.
Managing requirements through the entire delivery and operational lifecycle.
Creating abstract or distilled models of business scenarios, representing processes, data and roles to support decision-making and analysis.
Validating systems, products, business processes or services to determine whether the acceptance criteria have been satisfied.
Change planning
Creating new and potentially disruptive approaches to performing business activities.
Providing leadership, advice and implementation support to assess organisational capabilities and to identify, prioritise and implement improvements.
Planning, analysing and designing job roles and structures to align with organisational requirements, goals and culture.
Planning, designing and implementing an integrated organisation structure and culture.
Planning, designing and implementing activities to transition the organisation and people to the required future state.
Facilitates cultural and behavioural change by enabling individuals and teams to embed new ways of working and adapt to changes.
Development and implementation
Systems development
Managing and developing products or services throughout their full lifecycle, from inception through growth, maturity, and decline, to retirement.
Planning, estimating and executing systems development work to time, budget and quality targets.
Establishing and deploying an environment for developing, continually improving and securely operating software and systems products and services.
Systems design
DESN
Designing systems to meet specified requirements and agreed systems architectures.
Software design
SWDN
Architecting and designing software to meet specified requirements, ensuring adherence to established standards and principles.
Network design
NTDS
Designing communication networks to meet business requirements, ensuring scalability, reliability, security and alignment with strategic objectives.
Designing technology infrastructure to meet business requirements, ensuring scalability, reliability, security and alignment with strategic objectives.
Hardware design
HWDE
Specifying and designing hardware systems and components to meet defined requirements by following agreed design principles and standards.
Developing software components to deliver value to stakeholders.
Planning, implementing and controlling activities to integrate system elements, subsystems and interfaces to create operational systems, products or services.
Assessing specified or unspecified functional requirements and characteristics of products, systems and services through investigation and testing.
Assessing systems and services to evaluate performance, security, scalability and other non-functional qualities against requirements or expected standards.
Process testing
PRTS
Assessing documented and undocumented process flows within a product, system or service against business needs through investigation and testing.
Designing and deploying software product configurations into software environments or platforms.
Designing and developing reliable real-time software typically within embedded systems.
Applying appropriate methods to assure safety during all lifecycle phases of safety-related systems developments.
Assessing safety-related software and hardware systems to determine compliance with standards and required levels of safety integrity.
Designing, installing and maintaining radio frequency based devices and software.
Designing and developing animated and interactive systems such as games, simulations and virtual environments.
Data and analytics
Data management
DATM
Developing and implementing plans, policies and practices that control, protect and optimise the value and governance of data assets.
Developing models and diagrams to represent, communicate and manage data requirements and data assets.
Database design
DBDS
Specifying, designing and maintaining mechanisms for storing and accessing data across various environments and platforms.
Data analytics
DAAN
Enabling data-driven decision making by extracting, analysing and communicating insights from structured and unstructured data.
Data science
DATS
Applying mathematics, statistics, data mining and predictive modelling techniques to gain insights, predict behaviours and generate value from data.
Machine learning
MLNG
Developing systems that learn from data and experience, improving performance, accuracy and adaptability in dynamic environments.
Developing, producing and delivering regular and one-off management information to provide insights and aid decision-making.
Data engineering
DENG
Designing, building, operationalising, securing and monitoring data pipelines, stores and real-time processing systems for scalable and reliable data management.
Facilitating understanding of data by displaying concepts, ideas and facts using graphical representations.
User centred design
User research
URCH
Identifying users' behaviours, needs and motivations using observational research methods.
Ensuring the delivery of high-quality interactions and experiences that meet customer expectations across all touchpoints and channels.
Driving accessibility and inclusion in services and products.
Understanding the context of use for systems, products and services and specifying user experience requirements and design goals.
Producing design concepts and prototypes for user interactions and experiences of a product, system or service.
Validating systems, products or services against user experience goals, metrics and targets.
Content management
Planning, designing and creating content that meets user-centred and organisational needs, encompassing textual information, graphical content and multimedia elements.
Managing processes to collect, assemble and publish content across various channels to meet organisational and audience needs.
Systematically capturing, developing and leveraging vital knowledge to create value and enhance organisational performance.
Graphic design
GRDN
Creating and applying visual concepts to communicate ideas, enhance aesthetics and improve user experience across digital and print media.
Computational science
Applying computer simulation and other forms of computation to solve real-world problems in scientific disciplines.
Creating, analysing, implementing, testing and improving algorithms for numerically solving mathematical problems.
Using advanced computer systems and special programming techniques to solve complex computational problems.
Delivery and operation
Technology management
Managing the provision of technology-based services to meet defined organisational needs.
Delivering management, technical and administrative services to support and maintain live applications.
Provisioning, deploying, configuring, operating and optimising technology infrastructure across physical, virtual and cloud-based environments.
Installing, managing and maintaining operating systems, data management, office automation and utility software across various infrastructure environments.
Network support
NTAS
Providing maintenance and support services for communications networks.
Installing and testing, or decommissioning and removing, systems or system components.
Planning, identifying, controlling, accounting for and auditing of configuration items (CIs) and their interrelationships.
Managing the release of new and updated services into production, ensuring alignment with business objectives and compliance standards.
Deployment
DEPL
Transitioning software from development to live usage, managing risks and ensuring it works as intended.
Provisioning, configuring and optimising on-premises and cloud-based storage solutions, ensuring data availability, security and alignment with business objectives.
Planning, designing and managing the buildings, space and facilities which, collectively, make up the IT estate.
Service management
Agreeing targets for service levels and assessing, monitoring and managing the delivery of services against the targets.
Providing a source of consistent information about available services and products to customers and users.
Ensuring services deliver agreed levels of availability to meet the current and future needs of the business.
Developing, implementing and testing a business continuity framework.
Ensuring service components have the capacity and performance to meet current and planned business needs.
Coordinating responses to a diverse range of incidents to minimise negative impacts and quickly restore services.
Managing the lifecycle of all problems that have occurred or could occur in delivering a service.
Change control
CHMG
Assessing risks associated with proposed changes and ensuring changes to products, services or systems are controlled and coordinated.
Asset management
ASMG
Managing the full lifecycle of assets from acquisition, operation, maintenance to disposal.
Managing the process to obtain formal confirmation that service acceptance criteria have been met.
Security services
Manages and administers security measures, using tools and intelligence to protect assets, ensuring compliance and operational integrity.
Manages identity verification and access permissions within organisational systems and environments.
Identifying and classifying security vulnerabilities in networks, systems and applications and mitigating or eliminating their impact.
Recovering and investigating material found in digital devices.
Investigates cybercrimes, collects evidence, determines incident impacts and collaborates with legal teams to protect digital assets.
Plans, executes and manages offensive cybersecurity operations, including target selection, electronic target folders and post-operation analysis.
Testing the effectiveness of security controls by emulating the tools and techniques of likely attackers.
Data and records operations
Planning, implementing and managing the full lifecycle of organisational records.
Interpreting information and assigning classifications or labels based on domain-specific knowledge, standards and guidelines to enable data analysis and use.
Installing, configuring, monitoring, maintaining databases and data stores, ensuring performance and security and adapting to evolving technologies.
People and skills
People management
Improving organisational performance by developing the performance of individuals and workgroups to meet agreed objectives with measurable results.
Enhancing employee engagement and ways of working, empowering employees and supporting their health and wellbeing.
Supporting workgroups to implement principles and practices for effective teamwork across organisational boundaries and professional specialisms.
Facilitating the professional development of individuals in line with their career goals and organisational requirements.
Strategically projecting the demand for people and skills and proactively planning the workforce supply to meet organisational needs.
Resourcing
RESC
Acquiring, deploying and onboarding resources.
Skills management
Delivering management, advisory and administrative services to support the development of knowledge, skills and competencies.
Designing and developing resources to transfer knowledge, develop skills and change behaviours.
Transferring knowledge, developing skills and changing behaviours using a range of techniques, resources and media.
Assessing knowledge, skills, competency and behaviours by any means, whether formal or informal, against frameworks such as SFIA.
Designing, developing and operating certification schemes, accreditations and credentials, including digital credentials or badges.
Teaching
TEAC
Delivering and assessing curricula in a structured and systematic education environment.
Specifying, designing and developing curricula within a structured and systematic education environment.
Relationships and engagement
Stakeholder management
Sourcing
SORC
Managing, or providing advice on, the procurement or commissioning of products and services.
Aligning the organisation’s supplier performance objectives and activities with sourcing strategies and plans, balancing costs, efficiencies and service quality.
Managing and operating formal contracts, addressing supplier and client needs in product and service provision.
Systematically analysing, managing and influencing stakeholder relationships to achieve mutually beneficial outcomes through structured engagement.
Managing and operating customer service or service desk functions.
Managing and performing administrative services and tasks to enable individuals, teams and organisations to succeed in their objectives.
Sales and bid management
Managing preparation and submission of bids and proposals for contracts, grants, projects, or services.
Selling
SALE
Finding prospective customers and working with them to identify needs, influence purchase decisions and enhance future business opportunities.
Sales support
SSUP
Providing advice and support to the sales force, customers and sales partners.
Marketing
Developing, implementing and managing marketing strategies and plans to achieve organisational objectives and drive business growth.
Market research
MRCH
Gathering, analysing and interpreting data about markets, customers and competitors to inform business decisions and strategies.
Brand management
BRMG
Managing brand strategy to establish and enhance brand identity and value aligned with organisational goals.
Developing and executing strategies to attract, engage and retain customers through targeted communications and loyalty initiatives.
Executing, monitoring and optimising marketing campaigns across various channels to engage target audiences and achieve desired outcomes.
Planning and executing activities to promote products, services and brands through digital channels and technologies.