Category: Change and transformation

Subcategory: Change analysis

Business modelling - BSMO

Creating abstract or distilled models of business scenarios, representing processes, data and roles to support decision-making and analysis.

Levels:

Level 2:
Description: Assists in creating models for simple, well-defined business scenarios under guidance. Uses established techniques, as directed, to model simple subject areas with clearly-defined boundaries. Supports more complex modelling activities under the guidance of others by organising information and helping to apply relevant techniques.

Level 3:
Description: Produces models for straightforward business scenarios with clear boundaries, selecting suitable techniques to meet assigned objectives. Engages with subject matter experts to ensure models are accurate and meet business requirements. Applies established techniques to meet objectives, modelling business processes, roles and data. Collaborates with stakeholders to address issues and ensure models provide clarity and insight. Tests models and makes improvements as needed, ensuring accuracy and relevance to the business context.

Level 4:
Description: Develops models for complex and ambiguous business scenarios. Selects appropriate techniques and approaches to ensure models capture the necessary business elements. Independently plans modelling activities, ensuring alignment with business objectives. Collaborates with operational stakeholders to validate and refine models based on feedback, and to gain agreement on modelling results and their implications. Advises stakeholders interpreting and applying models for decision-making and business improvements.

Level 5:
Description: Manages the development of models that support strategic business objectives. Works on complex and ambiguous scenarios, applying advanced techniques and methods. Creates bespoke models for non-standard contexts and ensures their alignment with overall business strategy. Ensures the quality of business modelling work. Engages and collaborates with a wide range of stakeholders providing guidance on selecting and applying appropriate modelling techniques. Influences decision-making by presenting models that highlight key business insights.

Level 6:
Description: Defines organisational standards for business modelling, ensuring models align with strategic business objectives. Oversees the creation and maintenance of models across multiple functions and departments, ensuring they are used effectively. Leads organisation-wide initiatives to improve business modelling, introducing new techniques where necessary. Engages with senior stakeholders to gain agreement on strategic models and the decisions they inform.