Category: Delivery and operation

Subcategory: Technology management

Configuration management - CFMG

Planning, identifying, controlling, accounting for and auditing of configuration items (CIs) and their interrelationships.

Levels:

Level 2:
Description: Applies tools, techniques and processes to administer, track, log, report on and correct configuration items, components and changes. Assists with audits to check the accuracy of the information and undertakes any necessary corrective action under direction.

Level 3:
Description: Applies tools, techniques and processes to track, log and correct information related to configuration items. Verifies and approves changes to protect assets and components from unauthorised change, diversion and inappropriate use. Supports user compliance with identification standards for object types, environments, processes, lifecycles, documentation, versions, formats, baselines, releases and templates. Performs audits to check the accuracy of the information and undertakes any necessary corrective action under direction.

Level 4:
Description: Proposes and agrees the configuration items (CIs) to be uniquely identified with naming conventions. Puts in place operational processes for secure configuration, classification and management of CIs and for verifying and auditing configuration records. Develops, configures and maintains tools (including automation) to identify, track, log and maintain accurate, complete and current information. Reports on the status of configuration management. Identifies problems and issues and recommend corrective actions.

Level 5:
Description: Plans the capture and management of CIs and related information. Agrees scope of configuration management processes and the configuration items (CIs) and related information to be controlled. Identifies, evaluates and manages the adoption of appropriate tools, techniques and processes (including automation) for configuration management. Contributes to the development of configuration management strategies, policies, standards and guidelines.

Level 6:
Description: Develops configuration management strategies, policies, standards and guidelines. Champions the importance and value of configuration management and develops new methods and organisational capabilities (including automation) for configuration management. Provides resources to drive adoption of, and adherence to, policies and standards. Measures and monitors adherence to standards and ensures consistent execution of the process across the organisation.