Category: Strategy and architecture

Subcategory: Advice and guidance

Consultancy - CNSL

Providing advice and recommendations, based on expertise and experience, to address client needs.

Levels:

Level 4:
Description: Takes responsibility for specific elements of a consulting engagement within a defined scope. Collaborates with clients as part of formal or informal consultancy engagements. Understands client requirements by collecting data and delivering analysis. Ensures proposed solutions are correctly understood and effectively applied. Supports the broader consultancy engagement by contributing insights and assisting with problem-solving, always within the established boundaries of responsibility.

Level 5:
Description: Takes full responsibility for understanding client requirements including data collection, analysis and resolving issues. Manages the scope and delivery of consultancy engagements to meet agreed objectives. Identifies, evaluates and recommends options. Collaborates with, and facilitates, stakeholder groups, as part of formal or informal consultancy agreements. Seeks to fully address client needs and implements solutions if required. Enhances the capabilities and effectiveness of clients by ensuring proposed solutions are fully understood and appropriately exploited.

Level 6:
Description: Leads and manages the provision of consultancy services and/or a team of consultants. Provides expert advice and guidance in own areas of expertise to both consultants and clients. Engages with clients at a strategic level, establishing consultancy agreements or contracts and maintaining long-term relationships. Manages the completion of engagements, ensuring strategic alignment with client needs and overseeing the transition from consultancy delivery to operational adoption. Oversees the development and delivery of consultancy services within the agreed strategic framework.

Level 7:
Description: Directs the strategic direction and operations of a significant consultancy practice. Engages with key stakeholders at the highest levels to ensure consultancy services drive strategic outcomes. Manages overall client relationships and the development of long-term consultancy partnerships, maintaining high standards of service delivery and ethical practice. Oversees practice development, proposals, sales, account management and the delivery of consultancy services across diverse topics.