Category: Delivery and operation

Subcategory: Technology management

Facilities management - DCMA

Planning, designing and managing the buildings, space and facilities which, collectively, make up the IT estate.

Levels:

Level 2:
Description: Assists with the tasks related to granting, monitoring and reporting on physical access controls under routine supervision. Follows established procedures and guidelines to support the maintenance of the physical environment. Helps create and maintain documentation.

Level 3:
Description: Monitors compliance against agreed processes and investigates, assesses and resolves incidents of non-compliance, escalating where necessary. Processes physical access requests, monitors access control systems and reports on access-related activities.

Level 4:
Description: Uses data centre management tools to produce management information on power, cooling and space and investigate issues where necessary. Carries out routine audit and checks to ensure adherence to policies and procedures. Facilitates the implementation of mandatory electrical safety testing.

Level 5:
Description: Develops and maintains the standards, processes and documentation for data centres. Optimises efficiency in the population of data centre space. Ensures adherence to all relevant policies and processes. Uses data centre management tools to plan, record and manage installed infrastructure, power, space and cooling capabilities. Monitors usage and actions to meet sustainability targets.

Level 6:
Description: Sets organisational policies for managing the IT estate, ensuring alignment with recognised industry practices. Develops strategies to forecast and fulfil future data centre space requirements. Takes overall responsibility for adherence to health and safety regulations and electrical safety policies. Identifies and implements recognised industry practices to align future plans with corporate sustainability targets.