Category: Development and implementation

Subcategory: Content management

Knowledge management - KNOW

Systematically capturing, developing and leveraging vital knowledge to create value and enhance organisational performance.

Levels:

Level 2:
Description: Maintains a knowledge management database. Leverages knowledge of a specialism to capture and classify content, taking expert advice when required.

Level 3:
Description: Maintains knowledge management systems and content to meet business needs. Supports others to enable them to complete knowledge management activities and form knowledge management habits. Supports changes to work practices to enable capture and use of knowledge. Reports on the progress of knowledge management activities. Configures and develops knowledge management systems and standards.

Level 4:
Description: Organises knowledge assets and oversees the lifecycle of identifying, capturing, classifying, storing and maintaining assets. Facilitates sharing, collaboration and communication of knowledge. Implements specific knowledge management initiatives. Monitors the use and impact of knowledge. Interrogates existing knowledge content to identify issues, risks and opportunities.

Level 5:
Description: Develops and implements knowledge management processes, practices and behaviours. Provides advice, guidance and support to help people to adopt and embed knowledge management. Contributes to the definition of policies, standards and guidelines for knowledge management. Evaluates and selects knowledge management methods and tools. Promotes collaborative technologies, processes and behaviours to facilitate sharing of ideas and work-knowledge. Shares ideas and examples of existing practices. Implements knowledge management at programme, project and team level.

Level 6:
Description: Develops organisational policies, standards and guidelines for knowledge management. Champions and leads in the development of an organisational knowledge management approach. Shares different approaches for knowledge sharing across communities of practice, business units and networks. Promotes knowledge-sharing through operational business processes and systems. Monitors and evaluates knowledge-sharing initiatives. Manages reviews of the benefits and value of knowledge management. Identifies and recommends improvements.

Level 7:
Description: Develops an organisation-wide knowledge management strategy and leads the creation of a knowledge management culture. Embeds knowledge management across business units and develops strategic knowledge management capabilities. Reinforces the importance of knowledge sharing by aligning individual and organisational objectives and rewards. Identifies opportunities for strategic relationships or partnerships with customers, suppliers and partners.