Category: Change and transformation

Subcategory: Change implementation

Portfolio, programme and project support - PROF

Providing support and guidance on portfolio, programme and project management processes, procedures, tools and techniques.

Levels:

Level 2:
Description: Assists with the compilation of reports for projects, programmes, or portfolios. Maintains programme and project files from supplied actual and forecast data. Works under supervision to support the administrative needs of project teams, contributing to routine project activities.

Level 3:
Description: Provides foundational support for projects, programmes, or portfolios. Assists with planning, scheduling, tracking and reporting using established tools and processes. Follows recommended solutions to ensure accurate documentation and communication of project progress. Collaborates closely with project teams and stakeholders, gathering updates and information to maintain project records and ensure alignment with project objectives. Participates in project boards, assurance teams and quality review meetings when necessary.

Level 4:
Description: Supports programme or project control boards, project assurance teams and quality review meetings. Takes responsibility for the provision of support services to projects. Uses project control solutions for planning, scheduling and tracking. Sets up and provides guidance on project management software, procedures, processes, tools and techniques. Provides basic guidance on project proposals. May provide views across projects on topics such as risk, quality, finance, or configuration management. Works closely with project boards and review meetings, contributing actively to discussions and decisions.

Level 5:
Description: Takes responsibility for the provision of portfolio, programme and project support. Advises on the available standards, procedures, methods, tools and techniques. Evaluates project and/or programme performance and recommends changes where necessary. Contributes to reviews and audits of project and programme management to ensure conformance to standards.

Level 6:
Description: Leads implementation and delivery of portfolio, programme and project office services. Defines the approach/policy and sets standards for the support provided for managing and monitoring portfolios, programmes, and projects. Manages resources to ensure delivery of effective services/resources in line with current and planned demand. Reviews and improves the delivery portfolio, programme and project office services.