Category: Development and implementation

Subcategory: Systems development

Process testing - PRTS

Assessing documented and undocumented process flows within a product, system or service against business needs through investigation and testing.

Levels:

Level 1:
Description: Executes given process test scripts under supervision to verify business workflows and user journeys. Configures basic test environments to simulate business processes. Uses standard testing tools for process validation, records results and reports issues.

Level 2:
Description: Designs test cases and scripts to validate key business scenarios and workflows. Supports the preparation and management of test data under supervision to align with business processes Configures test environments to reflect real-world business processes. Executes and records manual and automated process tests in line with test plans. Analyses and reports on test activities, identifying issues and risks related to business process validation.

Level 3:
Description: Designs process test cases and scripts that cover end-to-end business scenarios. Actively participates in requirement and design reviews to refine test plans. Prepares and manages test data that accurately mirrors business processes. Configures test environments, executes tests and addresses issues as they arise. Undertakes structured exploratory testing to assess alternative business flows. Automates repeatable tests for efficiency. Analyses and reports on outcomes, focusing on impacts to business processes.

Level 4:
Description: Selects and applies appropriate testing approaches based on business criticality, risk and process complexity. Develops, automates and executes detailed test plans focusing on end-to-end process validation. Ensures automated test environments accurately simulate real business processes and workflows. Collaborates closely with stakeholders to refine business requirements and ensure full coverage. Identifies and mitigates risks throughout the testing process and addresses issues. Provides detailed analysis and reports on the impact of test results on business operations, including work done by others.

Level 5:
Description: Leads process testing activities across all stages of development, ensuring alignment with business objectives and prioritising key workflows based on risk. Ensures test environments are robust and reflective of actual business operations. Provides expert advice on process testing, ensuring tests are effective and align with business needs. Leads efforts to improve the efficiency and reliability of process testing. Identifies gaps and risks and contributes to the development of policies and standards that support comprehensive and risk-based process testing.

Level 6:
Description: Develops organisational policies, standards and guidelines for process testing, ensuring they align with business strategy and incorporate a risk-based approach. Plans and leads large-scale process testing initiatives, focusing on validating complex and critical processes. Leads efforts to optimise and innovate process testing methodologies, integrating them with overall business goals and risk management strategies. Promotes a culture of quality in process testing, driving adherence to organisational standards and proactive risk mitigation.