Category: Strategy and architecture

Subcategory: Governance, risk and compliance

Quality management - QUMG

Defining and operating a management framework of processes and working practices to deliver the organisation's quality objectives.

Levels:

Level 2:
Description: Assists with quality management tasks under routine supervision. Supports the development, maintenance and distribution of quality standards. Helps document and track updates to quality management processes and standards.

Level 3:
Description: Uses appropriate methods and a systematic approach to developing, maintaining, controlling and distributing quality and environmental standards. Makes technical changes to and controls the updates and distribution of quality standards. Distributes new and revised standards.

Level 4:
Description: Assists in the development of new or improved practices and organisational processes or standards. Assists projects, functions or teams in planning the quality management for their area of responsibility. Facilitates localised improvements to the quality system or services.

Level 5:
Description: Ensures projects, teams and functions have appropriate practices in place and are meeting required organisational quality levels. Advises on the application of appropriate quality management techniques and standards. Determines areas where existing processes should change after analysing audit findings. Facilitates improvements to processes by changing approaches and working practices, typically using recognised models. Takes responsibility for controlling updating and distributing organisational standards.

Level 6:
Description: Achieves and maintains compliance against national and international standards, as appropriate. Prioritises areas for quality improvement by considering strategy, business objectives and results from internal and external audits. Initiates the application of appropriate quality management techniques in these areas. Initiates improvements to processes by changing approaches and working practices, typically using recognised models. Identifies and plans systematic corrective action to reduce errors and improve the quality of the systems and services.

Level 7:
Description: Determines the quality strategy and secures commitment from executive leadership. Develops policies for approval and adoption by organisational management. Ensures adequate technology, procedures and resources are in place to support the quality system. Plans and monitors the performance of the quality management system and the internal quality audit schedule. Determines the extent to which quality policies and quality systems meet organisational needs and reviews as necessary.