Category: Delivery and operation

Subcategory: Service management

Service catalogue management - SCMG

Providing a source of consistent information about available services and products to customers and users.

Levels:

Level 2:
Description: Assists with service catalogue management tasks under routine supervision. Supports the collection and updating of service and product information. Helps maintain the accuracy and relevance of the service catalogue.

Level 3:
Description: Collates information needed to populate the service catalogue. Edits and maintains service and product descriptions and keeps the list of available services up to date. Acts as a contact point, receiving and handling routine updates to the service catalogue. Identifies opportunities to improve service catalogue management processes.

Level 4:
Description: Contributes to the design and implementation of a service catalogue. Enables automation of service requests and order fulfilment. Provides advice and guidance on the information to be included in the service catalogue. Contributes to reviews and improvement of the catalogue and of service catalogue management processes.

Level 5:
Description: Manages the creation and maintenance of a catalogue of services. Ensures the service catalogue is complete and current. Works with service owners to ensure consistency and accuracy of the service catalogue entries. Completes regular reviews of the catalogue with stakeholders to ensure relevance to business needs and requirements. Manages the service catalogue management processes.