Category: Development and implementation

Subcategory: User centred design

User experience evaluation - USEV

Validating systems, products or services against user experience goals, metrics and targets.

Levels:

Level 2:
Description: Assists in preparing and operating the environment, facilities and tools needed to evaluate systems, products, services or devices. Assists in the collection of feedback on prototypes and designs from users and others.

Level 3:
Description: Evaluates design options and prototypes to obtain user feedback on requirements of developing systems, products, services or devices. Tests the usability and accessibility of components and alternative designs. Administers a range of evaluations, recording data and feedback. Analyses evaluation data and recommends actions. Identifies areas for future user research. Checks systems, products, services or devices for adherence to applicable standards, guidelines, style guides and legislation. Evaluates the usability of existing or competitor systems to provide benchmark values and as input to design.

Level 4:
Description: Selects appropriate tools and techniques to evaluate user experiences of systems, products, services or devices. Validates that security, usability and accessibility requirements have been met. Checks operational systems, products, services or devices for changes in usability and accessibility needs. Interprets and presents results of evaluations, prioritises issues and reports on remedial actions. Collates input for future user research.

Level 5:
Description: Manages user experience evaluation of systems, products, services or devices. Assures that the security, usability and accessibility requirements are met and required practices have been followed. Advises on what to evaluate, type of evaluation to use and the extent of user involvement required. Works iteratively with design teams to ensure feedback from the evaluation is understood and acted upon. Advises on the achievement of required usability and accessibility levels of specific designs or prototypes. Prioritises input for future user research.

Level 6:
Description: Champions high standards in user interaction with the organisation's systems, products and services including involvement of users in evaluation activities. Specifies standards and methods for security, usability and accessibility and ensure this is addressed in future designs. Develops or sources resources and capabilities to conduct effective user experience evaluation, including specialist user-centred facilities and communities of users. Leads the provision of input and resources for future user research. Collaborates with internal and external partners to facilitate an effective evaluation of systems, products and services.